Arlo|Smart Home Security|Wireless HD Security Cameras

How to get a previous cam image changed In the UI ?

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roundball
Luminary
Luminary

After getting a camera ready to mount somewhere, it has an initial image during setup on the floor next to my chair. Happens on multiple Pro4 and Pro5s cams.

 

Then when mounting them somewhere they see and incorporate their new mounted image as expected.

 

BUT when I go to the UI Devices section and click the  …  that displays the list of cams so I can rearrange them, some of the previous cam’s images from initial set up is what’s shown…not their final current mounted images.

 

Have tried Restart, have removed and reinstalled the batteries, have removed and reinstalled the cameras including reading the bar code.

 

I can’t figure out how to get rid of and replace previous initial images that only show in device section.

Any help would be appreciated, thanks.

 

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roundball
Luminary
Luminary

Update FWIW...

I realized that in every case where this occurred, I had move the cams from base stations to WIFI.

 

So I did a 'Restart' to both empty Base Stations...AND...completely deleted / reinstalled the UI App.

 

Everything is now lined up accurately when viewed in the Device Section.

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roundball
Luminary
Luminary

Update FWIW...

I realized that in every case where this occurred, I had move the cams from base stations to WIFI.

 

So I did a 'Restart' to both empty Base Stations...AND...completely deleted / reinstalled the UI App.

 

Everything is now lined up accurately when viewed in the Device Section.