Arlo|Smart Home Security|Wireless HD Security Cameras
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HomeKit Failed

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  • ‎2024-01-03 08:18 PM
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Nubiaray
Aspirant
Aspirant
‎2024-01-03 08:18 PM

Hi

 

Our homebase VMB4000r3 says the accessory is not compatible while connecting to homekit. We’ve reset the entire home base and changed internet networks. 

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BrookeN
Arlo Moderator
Arlo Moderator
‎2024-01-04 08:22 AM

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?

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Nubiaray
Aspirant
Aspirant
‎2024-01-04 09:57 PM

We had to disconnect the HomeKit again so could we get one more token refresh?

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BrookeN
Arlo Moderator
Arlo Moderator
‎2024-01-05 09:42 AM

The token has been reset, please do the same steps as provided before. 

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