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Existing doorbell, New Paid Subscription

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  • ‎2023-09-13 06:42 PM
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Hschaefer
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‎2023-09-13 06:42 PM

Hello,

 

We’ve had an arlo wire free video doorbell for about 2 years. I just purchased an Arlo Secure subscription for the first time. 
My account is saying that 0 out of 0 cameras are connected, and the app doesn’t seem to recognize the subscription. 
Do I need to uninstall and reinstall the doorbell? 

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StephenB
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‎2023-09-14 09:05 AM

If you are using an iPhone, then try logging into my.arlo.com on a PC.  That should let you add the camera(s) to the subscription plan.

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