Download videos not working

[Stevewins]

When I try to download a video , I get the message that I need to allow access to storage to download media. However, access is already enabled everywhere in settings. What’s going on?

[StephenB]

---

@Stevewins wrote:

When I try to download a video , I get the message that I need to allow access to storage to download media. 

---

This is on your phone?

If this is an iPhone, is the arlo app allowed to store in iCloud? 

[Stevewins]

It’s on an iPhone.  Photo access is fully enabled for Arlo.  Obviously, or I wouldn’t be asking here 😉. 

[StephenB]

---

@Stevewins wrote:

It’s on an iPhone.  Photo access is fully enabled for Arlo.  

---

Photo access might not be the problem. Try pressing your your name in Apple Settings, and then press iCloud.  Press "Show all" in the "apps using iCloud" section and make sure that the Arlo App is allowed to use iCloud.

I had a similar issue, which in my case happened because my icloud storage was full.  The error message wasn't very helpful, it took a while to track down.

FWIW, video download is working on my own iPhone.