Do not buy the $500 insurance plan, Arlo does not follow up!

[Keith100]

• They promise replacement on cameras but arbitrarily deny. They say the device was broken, they never have seen the camera. It was not broken and I still have it. Have been working on this since mid February, all sorts of promises for call back from superisors and dead air. Nobody is home despite leaving a dozen messages and the main line same story and the mail box is full. At this point I will never buy or suggest anybody to buy these cameras. Camera is less than 9 months old and not abused. Find another company. 

[DannyBearAgain]

Is it possible you were scammed?

https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams 

[StephenB]

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@Keith100 wrote:  $500 insurance plan

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They don't offer this, so I also think you were likely scammed when you purchased it.

Do you have a receipt?

[Keith100]

Yes I do.

[Keith100]

This came from the Arlo Tech Specialist after it was elevated to level 3 Tech Support. 

[StephenB]

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@Keith100 wrote:

Yes I do.

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If the receipt looks like it is from Arlo, then I suggest sending an email to reportscam@arlo.com  Perhaps include a copy of the receipt in the email.  

If you have a subscription, you could also use phone support via the app.  Don't google a phone number.

One of the Arlo mods ( @JamesC and @ShayneS ) might also follow up with you on this.

[Keith100]

I have sent the email and attachment with some details.

Thanks for the responses.