Customer service

[Retired_Member]

Does Arlo offer any customer service? I have tried to get assistance but after a few weeks they stop replying. 

[Retired_Member]

https://community.arlo.com/t5/Arlo-Secure/Duplicate-Cameras/m-p/1942068#M6555

[Retired_Member]

• I pay a subscription WTF

  
  After reviewing your account, it appears that you are not entitled to live agent support. However, you can utilize any of the self-support options available to you including this chat bot, the Arlo Community, and the Arlo support site where you can find how-to articles and videos.

[DannyBearAgain]

Are you paying a scammer for arlo support?

Check in the arlo mobile app for your subscription status, go settings/support/subscribed camera for your entitlements.

[BrookeN]

I already escalated your case @Retired_Member . I will be closing this one as a duplicate.

[Bdlawson]

The customer service is absolutely terrible!!! I had spotty internet trying to update my payment last night and it did not go through. I try to call today to update and have no way to speak with someone. It’s absolutely awful! 

[BrookeN]

Was you able to change it using the following steps?

To change the payment method for your Arlo account:

1. Log in to my.arlo.com. ...
2. Click the dropdown on the upper-left and select My Arlo Account to manage your subscription.
3. Select Arlo Secure or Arlo Safe.
4. Click Update in Payment Information.
5. Follow the on-screen instructions to change your payment method.
    

If not I would be more than happy to set up a ticket for support to reach out to you to assist.