Charges despite cancellation months ago

[Olivier5508]

Every month I am getting charged for an Arlo subscription even though I have canceled it months ago. We’re now in July and I canceled it back in March. I am getting very very pissed off. When I log into my account, it doesn’t look like I am subscribed to anything because everything is available for me to subscribe yet every month there is a $17.99 charge on my bank account, there is no phone number to call anyone and the chat doesn’t work because I am not a current subscriber. This is just pure scam and stealing money. Anybody had the same problem? 

[ShayneS]

Hi @Olivier5508 

Thanks for letting me know. I have escalated this for you and someone from the support team will be reaching out as soon as possible. I have provided the escalation number here: 44161554

[Olivier5508]

Thanks, as of today August 14, which is a MONTH later no-one has contacted me and a new charge appeared on my card!

[ShayneS]

@Olivier5508 

I am having the team look in to this. I will update you as soon as I hear more. This will get resolved.