Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Cannot purchase a monthly plan at second location

Reply
Discussion stats
  • 3 Replies
  • 584 Views
  • 0 Likes
  • 2 In Conversation
Eyball
Apprentice
Apprentice

So when I upgraded my cameras I purchased one extra to use at my seasonal campsite.  Of course I have to setup a 2nd location in the app which is all well and good.  But now I realize I have to setup a 2nd paid plan even though I already paid $120 for the year.  So my camp is only open for 5 months the other 7 I will move the camera back to my home location on my unlimited plan.  Not happy about spending more money but I figure for $25 for the season it’s worth the piece of mind.  NOPE!!   Arlo won’t allow you to purchase a monthly plan at my 2nd location because I have an annual plan at home.  So stupid it’s beyond comprehension.  These cameras are going on eBay when my plan runs out.  The crappy blink camera last year was better.  🤦‍♂️

3 REPLIES 3
ShayneS
Arlo Moderator
Arlo Moderator

Are you using an android device?

Eyball
Apprentice
Apprentice

Nope.  Arlo support confirmed it’s a limitation and they said they will prorate when I cancel the 2nd locations plan if I contact support.  They also submitted it as a requested upgrade feature.  

ShayneS
Arlo Moderator
Arlo Moderator

Thanks for the update.