Cannot cancel subscription nor get money back- ARLO Secure

[ChrisPomeroy]

I am SO frustrated at this time. Somehow ( weirdly, I do not know how, as ARLO Instructions are sooo clear, concise, and easy to find/follow, with awesome customer service. Rolling eyes), somehow there are 2 accounts associated with my father's Essentials cameras. For Christmas I renewed what I thought was his plan. Well, I guess I signed up for a plan on the phantom account, which has no cameras, etc. After finally figuring this out, I immediately "cancelled" the plan I had purchased. Easy, says the auto reply. "It will cancel on December 31st, 2025"! This is bull and I want all my $235.31 refunded immediately. Of course there is no phone number available to contact ARLO, and the Online Chat is of zero use. If anyone from ARLO checks these forums, they better get ahold of me. I have already contacted my bank to attempt to cancel, but I have to wait until it clears then they will send me FRAUD forms to fill out to submit for prosecution against ARLO. Also contacting the Better Business Bureau and my State's Attorney General.

[StephenB]

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@ChrisPomeroy wrote:

Of course there is no phone number available to contact ARLO, and the Online Chat is of zero use. 

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Try using phone support from the account that has a subscription.

[ChrisPomeroy]

Stephen,

Thank you for the tips. I appreciated your attempt to help me out, but unfortunately I still have gotten zero customer support from ARLO.

Right after you replied, I dug into the accounts further and finally found a contact number. I called Jan 4th, and was given an automated response indicating that they would call me within an hour. I even got an email saying I would be contacted "Momentarily"! Well, it is Jan. 10th with no contact in sight, even though I have emailed and called, again, twice.  ARLO simply does not give a crap about customers. 

If anyone considering buying ARLO products happens to read this, RUN, do not walk, away from them. They will leave you with empty wallet and zero support.

[JamesC]

ChrisPomeroy,

I've escalated your open support ticket requesting immediate follow-up. An agent will reach out to you with more information as soon as possible.

JamesC

[ChrisPomeroy]

James, 

Appreciate your reply and “Elevating” this, but still have not heard anything, 4-5 days after your response..