Cannot Find Arlo Secure Subscription

[ArloKid]

Hi there,

I would like to check my Arlo Secure Subscription and change the payment method.  However, the Subscription menu under Settings of my.arlo.com was not found after I have logged in with my account.  Previously I could access the subscription and change the plan.  Also, I have got a base station, 2 cameras and 2 doorbells, but they are missing under my Shared Devices menu.  May I have the advice to resolve the issues.  Thanks!!

[StephenB · Accepted solution]

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@ArloKid wrote:

I would like to check my Arlo Secure Subscription and change the payment method.  However, the Subscription menu under Settings of my.arlo.com was not found after I have logged in with my account.  Previously I could access the subscription and change the plan.  Also, I have got a base station, 2 cameras and 2 doorbells, but they are missing under my Shared Devices menu.  May I have the advice to resolve the issues.  Thanks!!

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It sounds like you are using a friend account, and not the primary account.  

You can only manage the subscription from the primary account.

[ArloKid]

Thanks for your response. You are right.  The friend account could not manage the subscription and I am aware of such access privilege. But, I am the primary account holder and pay the subscription every month. 

By the way, the subscription menu appeared on my account setting page one day later. I wonder it was the server side issue of Arlo. 

Thanks again for your Guru advice. 🙂