Arlo|Smart Home Security|Wireless HD Security Cameras

Can't Log In Due to Old Email

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MorganteL
Aspirant
Aspirant

When trying to login, it’s asking to validate me but wants to send code to an old email that I don’t have access to. When I choose another way to validate, it only gives me option to use 2 previous phones that I had. No option to send SMS. Please help me

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BrookeN
Arlo Moderator
Arlo Moderator

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

 

 

MorganteL
Aspirant
Aspirant

Thank you, PM sent.

BrookeN
Arlo Moderator
Arlo Moderator

I did receive your message thank you. I have reached out to support, they will be reaching out to you as soon as possible.