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I need help understanding billing. I am being charged $14.99 a month for my Arlo cameras, but when I click on subscriptions on the app or when logged in online it says I do not currently have any subscriptions.
1. What am I paying for and where can I see that and the invoices?
2. I want to change the payment source, but am unable since it says I don't have a subscription. Help?
Thanks.
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@BillingHelp wrote:
I need help understanding billing. I am being charged $14.99 a month for my Arlo cameras, but when I click on subscriptions on the app or when logged in online it says I do not currently have any subscriptions.
1. What am I paying for and where can I see that and the invoices?
2. I want to change the payment source, but am unable since it says I don't have a subscription. Help?
Are you sure you are using the primary account (not a friend account)?
Do you have the subscription features?
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A similar problem is happened to me... I paid Arlo Secure subscription on 17 Aug, 2022 (recorded by my Paypal account), and when I logged in to the app via phone and web via desktop, Arlo is saying I don't have a subscription today (on 28 Aug, 2022). So, I went through the subscription process and the system charged me for another Arlo Secure payment as if I never had a subscription before. Did I get double charged for the month of August? How can I get a refund for one of these August charges?
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achanman18,
If you feel there is an issue with the charges for your Arlo Secure subscription, I encourage you to reach out to the Arlo Support team within the mobile app under Settings > Support to further investigate the issue.
JamesC
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