Arlo|Smart Home Security|Wireless HD Security Cameras

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Cko73
Aspirant
Aspirant

When trying to open the Arlo app on my pixel tablet the app crashes. Pixel tablet is running version 16.  I have cleared memory and cache and uninstalled the app and rebooted my device multiple times and the problem persists. 

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BrookeN
Arlo Moderator
Arlo Moderator

Are you still seeing this same behavior?

Cko73
Aspirant
Aspirant

Yes, nothing changes.  Still crashes when opening app.

StewCam
Aspirant
Aspirant

I have the same problem on a new Pixel 8 Pro. The app starts OK but after several seconds it stops regardless of where I am in the app. The app works fine on other Android devices. I have also taken all the steps mentioned in your initial post.

BrookeN
Arlo Moderator
Arlo Moderator

Can you please provide the following information:

App Version:

Firmware Version:

StewCam
Aspirant
Aspirant

App version: 6.6.0_6060002

Firmware version for Hub VMB5000: 1.28.2.0_1941_53ee4a5

Firmware version for Wireless Video Doorbell 2K: 1.7.1_2122_3f617de

Firmware version for Pro 4 cameras: 1.080.24.0_31_2441891

Firmware version for Chime 2 doorbells: 1.1.0.0_385_b0e4dcc

The app works fine for about 7 seconds and then minimizes off screen. It remains visible in the list of running apps but if restored again works for a further 7 seconds only.