Arlo Secure Friend Has no Access to Timeline

[ChanceCXP]

Hello,

I have shared my cameras with a friend, and they have access to recordings and live device streaming, however, they have no access to the timeline feature on the one camera with it enabled.

I haven't found any articles online about it, shouldn't the friend have access to the timeline?

Thanks for any help,

[ShayneS]

When you mention "timeline" are you referring to the library or CVR?

[ChanceCXP]

Hello,

Thank you for the reply. I mean that when I view the timeline on the main account, the continuous storage is viewable with 27/7 video for the past two weeks. This is not viewable from shared accounts. Is this intended? From the shared account, only live video is viewable.

Thanks,

[ShayneS]

The granted access user should have access to the CVR timeline aslong as the permissions are set to do so. May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[ChanceCXP]

Hello,

I do not know what troubleshooting I should try. I attempted to re-invite him, but this did not gain him access. I have allowed him access to all of the cameras. I'm not sure why he no longer has access to the timeline.

Any help would be appreciated,

Thanks,

[ShayneS]

Does this granted access user see the Feed or library tab at the bottom of the screen?