Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Secure - Cannot subscribe and cannot contact support

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JayBNA
Aspirant
Aspirant

All credit card transactions to subscribe to Arlo Secure are being denied (tried multiple ones). Cannot talk to support without being subscribed. Please point me in the correct direction to talk to a human.

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BrookeN
Arlo Moderator
Arlo Moderator

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

 

 

JayBNA
Aspirant
Aspirant

Brook, there is no option for Private Messenger in My Settings > Preferences. You are welcome to email me at the address in my profile.

 

https://app.screencast.com/7p7cjDWbV182R 

JayBNA
Aspirant
Aspirant

Nevermind. Found it!

BrookeN
Arlo Moderator
Arlo Moderator

Thank you for providing that information. I have reached out to support they will be reaching out to you as soon as possible.