Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo Pro 4 subscription

Reply
Discussion stats
  • 1 Reply
  • ‎2024-09-13 08:29 AM
  • 275 Views
  • 0 Likes
  • 2 In Conversation
sblake
Follower
Follower
‎2024-09-13 08:29 AM

I have repeatedly tried to contact this company regarding our subscription. I have 3 Arlo Pro 4 cameras and 1 ring doorbell camera.

My bank is being charged automatically for a subscription but the Arlo account information says we have no subscription.

I have been on the chat several times and can't talk to someone because I have no subscription, according to them. I am at my wits end with this company. 

Labels:
0 Likes
Reply
Message 1 of 2
275
1 REPLY 1
BrookeN
Arlo Moderator
Arlo Moderator
‎2024-09-16 09:43 AM

I have reached out to support regarding the subscription not being on the account even though you were charged. Support will be reaching out to you as soon as possible. 

0 Likes
Reply
Message 2 of 2
213
Discussion stats
  • 1 Reply
  • ‎2024-09-13 08:29 AM
  • 276 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.