Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Pro 2 trial expired trying to purchase plan

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pattimatty
Aspirant
Aspirant

Apparently my trial plan expired (to which I admit I was clueless to) and it wasn't until a firmware update a couple weeks ago that 3 of my 4 cameras stopped recording.  I cannot get them to sync to the base and I'm wondering if this is because I no longer have a plan?  Trying to sign up for the Arlo Secure plan and it says I don't have any cameras on my account and one is still active and recording.  I live in the U.S.

3 REPLIES 3
Dannybear
Master
Master
If all your cameras are pro2 then you don’t need any subscription. You do require a subscription if you’re wanting to use any extra features or you want to now get arlo support.
How many cameras do you have on the dashboard of your app or browser?
pattimatty
Aspirant
Aspirant

Only 1 now ... it won't let me add the others back on.  When I was trying to troubleshoot, one thing told me to delete the device(s) and then add them back.  I got smart and didn't delete the most important one until figuring out how to get the other cameras back.

Dannybear
Master
Master
Try and sync the cameras that are missing using the browser on a pc/laptop.
Else sync the cameras to the base station using the button on the top of the base and the camera.