Arlo Library Shows Yesterdays Recordings But Todays.

[unhappydude]

So I have a complete Arlo system, with multiple smart hubs, a number of cameras and all has been working relatively well. They are all on the Arlo secure subscription.

Now, I have weird problem, either in the Secure App or the Arlo portal library, when selecting today's date, yesterdays recording videos are listed. No videos from today are shown.

For example today is Nov 9th, when selecting this date, videos from Nov 8th are show. The exact same set of videos. When you select the videos, they are correctly time stamped for Nov 8th. Just to be clear, the Nov 8th videos are shown identically on the Nov 8th and the Nov 9th pages. No videos from Nov 9th are shown.

All the notifications work correctly, I can preview them etc. but they just don't appear.

Tomorrow on Nov 10th, the Nov 9th videos will appear on both the Nov 9th and Nov 10th pages.

Again this is both in the app and in the web portal.

None of the other date related issues seem apply here as it's related to the cloud service. All the devices have right timezone, and the videos are all time stamped correctly.

[StephenB]

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@unhappydude wrote:

Now, I have weird problem, either in the Secure App or the Arlo portal library, when selecting today's date, yesterdays recording videos are listed. No videos from today are shown.

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What country /time zone are you in?

[unhappydude]

I'm outside of the US in GMT+7, and this is definitely related to the issue.

I've just noticed that it shows the right videos after 12AM US PST, so basically until the day changes in California, I can't see the videos for the day.

Looks like a regression bug was introduced on a recent update to cause this. Timezones were annoying to work with 20 years ago, but this is just inexcusable in 2024.

All timezones on my devices are set correctly.

[StephenB]

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@unhappydude wrote:

I'm outside of the US in GMT+7, and this is definitely related to the issue.

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I've seen this reported by users in Australia, New Zealand, and I think Singapore.

If you have a subscription, you could try paid support. I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - in case they have other suggestions.

[unhappydude]

Thanks! It's good to hear I am not alone.

I have raised an support case as I have a paid subscription.

Waiting for someone to respond...