Arlo 4.0 2k icon

[Mmz132]

When viewing cameras live or viewing camera feed is the 2k Ivón suppose to display? Haven’t seen it since the update to 4.0. I have pro 3s

[StephenB]

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@Mmz132 wrote:

When viewing cameras live or viewing camera feed is the 2k Ivón suppose to display? Haven’t seen it since the update to 4.0. I have pro 3s

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Do you see "Feed" and "Dashboard" as menu options on the main app screen, or do you see "Library"?

I am guessing "Feed", but want to confirm (since the 4.0 app supports both interfaces).

[Mmz132]

Yes I see dashboard and feed . I have the most up to date app version. 

[StephenB · Accepted solution]

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@Mmz132 wrote:

Yes I see dashboard and feed . I have the most up to date app version. 

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Thanks for confirming.

I am also not seeing the 2K icon with a Pro 4 in a "feed" account.  But when I download the video and check the resolution, I am seeing 2K (2560x1440).

Note with Windows, you can also see the resolution by right-clicking on the video and selecting properties. Then look at the details tab

[Mmz132]

Thanks. This was way more helpful than support line