Arlo|Smart Home Security|Wireless HD Security Cameras

Access to my receipts

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Roslags
Follower
Follower

Hello, I have tried to contact you in various ways to obtain receipts for my now-canceled subscription. I cannot find any receipts either in the app or on "my Arlo." Surely there must be another way to access my receipts other than upgrading to the "new Arlo Secure experience"? Furthermore, I cannot find the words to express my extreme dissatisfaction with the fact that the only way to get in touch with you is by writing on a support forum.

 

Who do I contact to gain access to my receipts?

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BrookeN
Arlo Moderator
Arlo Moderator

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.