ARLO android app 5.5.2_28806

[alex_loo]

While 5.5.1 disappeared for update for some time, 5.5.2_28806 has been pushed out!

Same question: has anyone updated to it, what bugs does it fix?  Does it fix the following outstanding ones?

• geofencing not working all the times
• cannot pause playback of (locally?) recorded footage
• (any more?)

Alex

[alex_loo]

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@JP-FR wrote:

@alex_loo 

sorry, yes i restart the hub and still have the problem...

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then probably you may want to try @StephenB 's suggestion of paper-clip reseting the hub.

Alex

[alex_loo]

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@alex_loo wrote:

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@JP-FR wrote:

@alex_loo 

sorry, yes i restart the hub and still have the problem...

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then probably you may want to try @StephenB 's suggestion of paper-clip reseting the hub.

Alex

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@JP-FR have you tried paper-clip resetting the hub as suggested here?

Alex

[hotuonghung]

I got the same issue. Arlo's support is terrible. Arlo always changes firmware and software not to make things better but just to take money from customers, forcing customers to pay for Subscribe. Currently, I can't review videos saved on Local Storage, but I don't get any help from Arlo. Every time Arlo upgrades it makes it more difficult for customers to use.

 

[alex_loo]

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@hotuonghung wrote:

I got the same issue. Arlo's support is terrible. Arlo always changes firmware and software not to make things better but just to take money from customers, forcing customers to pay for Subscribe. Currently, I can't review videos saved on Local Storage, but I don't get any help from Arlo. Every time Arlo upgrades it makes it more difficult for customers to use. 

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I can see local storage here.  VMB5000 here.  What's yours?  Have you been able to see local recordings before?

Alex

[hotuonghung]

My Arlo Android app is 5.6.2_28827. Before I can see my local storage but after the update to this version I can't see more. My base station is VMB5000r6. 

[alex_loo]

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@hotuonghung wrote:

My Arlo Android app is 5.6.2_28827. Before I can see my local storage but after the update to this version I can't see more. My base station is VMB5000r6. 

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this is scary.  What's the symptoms like?

(think I'll stick to my current 5.6.1 at this stage)

Alex

[hotuonghung]

You can't see anything from the local storage, only error messages show like the picture. 

[alex_loo]

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@hotuonghung wrote:

I got the same issue. Arlo's support is terrible. Arlo always changes firmware and software not to make things better but just to take money from customers, forcing customers to pay for Subscribe. Currently, I can't review videos saved on Local Storage, but I don't get any help from Arlo. Every time Arlo upgrades it makes it more difficult for customers to use.

 

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can't see the pic above.  @StephenB / @jguerdat are you able to approve it please?

Alex

[StephenB]

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@hotuonghung wrote:

Currently, I can't review videos saved on Local Storage,

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Unfortunately, this is not a new symptom.  

Is this happening when the phone is connected to your home wifi?  Or is this happening only when you are remote?

If this is happening when you are remote, then if you use port forwarding you should check the local LAN address of the smarthub.  If that has changed, you need to update your forwarding rule.  (Also, look into reserving the IP address in the router settings - most routers have a way to do that).

Two other easy things to try are:

1. Ejecting the storage using the app, and connecting it to a PC.  If the PC offers to "repair" the storage, then let it. Then check if recordings are actually being stored (or not).
2. Uninstalling the app, and then reinstalling it.

A much more painful step which often will work is remove the cameras and smarthub from the account, doing a paper-clip reset of the smarthub and then adding everything back.

[alex_loo]

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@StephenB wrote:

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@hotuonghung wrote:

Currently, I can't review videos saved on Local Storage,

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Unfortunately, this is not a new symptom.  

Is this happening when the phone is connected to your home wifi?  Or is this happening only when you are remote?

If this is happening when you are remote, then if you use port forwarding you should check the local LAN address of the smarthub.  If that has changed, you need to update your forwarding rule.  (Also, look into reserving the IP address in the router settings - most routers have a way to do that).

Two other easy things to try are:

1. Ejecting the storage using the app, and connecting it to a PC.  If the PC offers to "repair" the storage, then let it. Then check if recordings are actually being stored (or not).
2. Uninstalling the app, and then reinstalling it.

A much more painful step which often will work is remove the cameras and smarthub from the account, doing a paper-clip reset of the smarthub and then adding everything back.

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not too sure if above are @hotuonghung 's root causes.  Note that he has been successfully playing local recordings, until update to 5.6.2

Wondering if there are other users with local recordings and recently updated to 5.6.2 too?   Do you experince the same as @hotuonghung ?

Alex (5.6.1)

Alex

[alex_loo]

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@hotuonghung wrote:

I got the same issue. Arlo's support is terrible. Arlo always changes firmware and software not to make things better but just to take money from customers, forcing customers to pay for Subscribe. Currently, I can't review videos saved on Local Storage, but I don't get any help from Arlo. Every time Arlo upgrades it makes it more difficult for customers to use.

 

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hi @JP-FR , is this the same as your issue?  @hotuonghung has been accessing local recordings successfully, until 5.6.2.  Have you ever been successful in accessing recording, before?

Alex

[StephenB]

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@alex_loo wrote:
not too sure if above are @hotuonghung 's root causes.  Note that he has been successfully playing local recordings, until update to 5.6.2

Wondering if there are other users with local recordings and recently updated to 5.6.2 too?   Do you experince the same as @hotuonghung ?

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Well, this particular symptom has shown up for some users for several years now.  And it did happen to me a while back (before "Feed").  The suggestions I made (other than the paper-clip reset) are both safe to try and easy to do.  

I am not seeing this symptom with 5.6.2 on my iPhone.

[JP-FR]

@alex_looYes it's the same issue, 

like @booxman said here https://community.arlo.com/t5/Arlo-Secure/ARLO-android-app-5-5-3-28810/m-p/2441619#M12250%3Fcid=1024... : assume that the dysfunctionality that is going on is intentional. 

I'm moving to another brand.