ARLO android app 5.5.2_28806

[alex_loo]

While 5.5.1 disappeared for update for some time, 5.5.2_28806 has been pushed out!

Same question: has anyone updated to it, what bugs does it fix?  Does it fix the following outstanding ones?

• geofencing not working all the times
• cannot pause playback of (locally?) recorded footage
• (any more?)

Alex

[alex_loo]

so according to this message,

✔️5.5.2 fixes these:

• cannot pause playback of (locally?) recorded footage ( @secaz could you share your experience?)

❓Unknown as to whether 5.5.2 fixes these:

• geofencing not working all the times
• (any more?)

Any new bug introduced?

@JP-FR  @Trusti 

Alex

[JP-FR]

@alex_loono new version available for me yet, waiting...

[Trusti]

Fixed for me: Pause playback.

Not fixed App Crash https://community.arlo.com/t5/Arlo-Secure/Push-notification-Lock-Screen-crashes-app-and-other-proble... 

[alex_loo]

thanks@Trusti .

It seems the pause thing was fixed, not because of 5.5.2, see this message

So I don't really understand what 5.5.2 does.

Alex

[alex_loo]

updating ...

✔️ 5.5.2 fixes these:

• cannot pause playback of (locally?) recorded footage (reference) ( @secaz could you share your experience?)

❌ Confirmed NOT fixed yet by 5.5.2:

• "library" version crashing when clicking push notification (reference)

❓Unknown as to whether 5.5.2 fixes these:

• geofencing not working all the times
• (any more?)

Any new bug introduced?

[booxman]

Keep me posted. 

[alex_loo]

updating ...

✔️ 5.5.2 fixes these:

• cannot pause playback of (locally?) recorded footage (reference) ( @secaz could you share your experience?)

❌  Confirmed NOT fixed yet by 5.5.2:

• "library" version crashing when clicking push notification (reference)

❓Unknown as to whether 5.5.2 fixes these:

• geofencing not working all the times
• (any more?)

❗New bug?

• leave home automation not working  (reference)

Alex

[JP-FR]

i updated to 5.5.2 28806 and always the same issue, i think we are forced to get a plan...

[BrookeN]

@JP-FR what is the behavior you are seeing? Can you provide more information? 

[JP-FR]

I have no plan, for many weeks now i can't access local files, LAN or WAN are same.

clear cache, reinstall...

No files in feeds, no file in device/storage

if i put the SD card on my laptop SURPRISE the files are here and can be played.

I updated to 5.5.3 28810 few minutes ago and... same...

[alex_loo]

---

@JP-FR wrote:

I have no plan, for many weeks now i can't access local files, LAN or WAN are same.

clear cache, reinstall...

No files in feeds, no file in device/storage

if i put the SD card on my laptop SURPRISE the files are here and can be played.

I updated to 5.5.3 28810 few minutes ago and... same...

---

I have started discussion on 5.5.3.  Let's jump to there.

Alex

[alex_loo]

---

@JP-FR wrote:

I have no plan, for many weeks now i can't access local files, LAN or WAN are same.

clear cache, reinstall...

No files in feeds, no file in device/storage

if i put the SD card on my laptop SURPRISE the files are here and can be played.

I updated to 5.5.3 28810 few minutes ago and... same...

---

do you have link to the original message where your brought this up in details?

Alex

[JP-FR]

>> do you have link to the original message where your brought this up in details?

I didn't make a specific message for that

[alex_loo]

---

@JP-FR wrote:

I have no plan, for many weeks now i can't access local files, LAN or WAN are same.

clear cache, reinstall...

No files in feeds, no file in device/storage

if i put the SD card on my laptop SURPRISE the files are here and can be played.

I updated to 5.5.3 28810 few minutes ago and... same...

---

sounds like your case is a separate one (at least no other community users are complaining about this)

The ARLO system doesn't seem to recognize the SD card, even though the card is "normal" by itself.

Have you tried telling ARLO app to format the SD card (and of course erasing everything there), before trying to recognize it again?

If so, I would suggest trying another SD card (format from app) as my last resort.

(The first key step I'd like to achieve is recognizing the card from the app)

Alex

[Trusti]

I also just updated to version 5.5.3 28810.

No change here either. Problem still exists.

"Library" version crashing when clicking push notification https://community.arlo.com/t5/Arlo-Secure/ARLO-android-app-5-5-2-28806/m-p/2441006#M12172%3Fcid=1213... 

[StephenB]

---

@JP-FR wrote:

I have no plan, for many weeks now i can't access local files, LAN or WAN are same.

clear cache, reinstall...

No files in feeds, no file in device/storage

if i put the SD card on my laptop SURPRISE the files are here and can be played.

I updated to 5.5.3 28810 few minutes ago and... same...

---

I'm guessing you have a VMB5000 (since other bases would need an adapter to use a microSD card).  Is that the case?

Do you have another device you can try installing the app on?  For instance an iPad or Android tablet?  Or maybe test with a family member's phone?

[alex_loo]

---

@JP-FR wrote:

I have no plan, for many weeks now i can't access local files, LAN or WAN are same.

clear cache, reinstall...

No files in feeds, no file in device/storage

if i put the SD card on my laptop SURPRISE the files are here and can be played.

I updated to 5.5.3 28810 few minutes ago and... same...

---

are you able to share these screenshots?

• DEVICES >> (base) >> Storage Settings
• DEVICES >> (base) >> Storage Settings >> Local Storage Settings

Alex

[JP-FR]

@alex_loo 

Here are the screenshoot, I set the language to English 🙂

[StephenB]

---

@JP-FR wrote:

@alex_loo 

Here are the screenshoot, I set the language to English 🙂

---

Is your phone connected to your home wifi when you see this problem?

[JP-FR]

Yes when i am on my wifi (LAN) i have the problem.

For your other question i have a VMB5000 and 2x ULTRA 2

[StephenB]

---

@JP-FR wrote:

Yes when i am on my wifi (LAN) i have the problem.

For your other question i have a VMB5000 and 2x ULTRA 2

---

I think generally the app is the problem.  But you've taken the steps that tend to rule that out.

If you have no other devices to try, then I think the next step is to remove the cameras and base from the account, do a paper-clip reset on the smarthub, and then add everything back.  Definitely a PITA, but this step was needed with one of my own smarthubs (not recently though).

[alex_loo]

---

@StephenB wrote:

---

@JP-FR wrote:

Yes when i am on my wifi (LAN) i have the problem.

For your other question i have a VMB5000 and 2x ULTRA 2

---

I think generally the app is the problem.  But you've taken the steps that tend to rule that out.

If you have no other devices to try, then I think the next step is to remove the cameras and base from the account, do a paper-clip reset on the smarthub, and then add everything back.  Definitely a PITA, but this step was needed with one of my own smarthubs (not recently though).

---

agree.  Something is not right with the hub.  On one hand, it DOES read the SD card (and shows card usage), but on the other, "error obtaining your library" (even if there is no recording saved, it should show just blank, not "error")

And @JP-FR , just to make sure this before you take these big suggestions by @StephenB --- have you reset the hub via DEVICES >> (hub) >> (hub) >> "Restart" button ?

Alex

[alex_loo]

@JP-FR , any update on this?

[JP-FR]

@alex_loo 

sorry, yes i restart the hub and still have the problem...