Subscription

[ABA123]

I contacted Arlo Support today for the first time with a simple problem concerning my login address.  After taking 5 hours to get through I was told they couldn't help me and also that I didn't have a subscription. That was a surprise to me. Checked my records. Was charged an Annual Fee in August 2024 and then again in January 2025.  I have credit card receipts. Now I cannot get through to get a refund for being double charged. AI bot still thinks I have no account.  Incredibly bad suppprt. After 10 years Arlo lost my business today. 

[BrookeN]

I am sorry to hear that you did not receive the support you deserve as an Arlo customer. Can I ask where you found the number to contact support? I would be more than happy to have someone look into this further. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[BrookeN]

Thank you for providing that information, I have reached out to support. They will  be reaching out to you as soon as possible.