Arlo Safe Demo Calls & Support Headaches

[Retired_Member]

Starting this topic in the hopes that Arlo actually reads it, since it seems impossible to reach them directly.

Every outlet for support is outsourced and useless. I asked a very specific question and was given back instructions on how to use the app.

Arlo - you hang your hat on being an American Security Company. Then keep your support onshore too. 

My real issue is this. I purchased the 1 year bundle of Arlo Safe family for my wife and son. I planned on giving them both the button to carry around.

The issue is - either from the app or the button, there is no way to demo a call and do a trial call for help so you know what the experience will be like.

When there’s an actual emergency, do you want your customers stuck on some app mistake that could have been avoided with a trial call? Or, at least publish some video demos. 

Don’t think I’ll renew again - with the “unknown factor” of who’s sitting on the other end of the emergency line and if are they 12 times zones away. 

[BrookeN]

You can push the button and let them know it is just a test call to make sure that it is working correctly. I did that to check if mine was working as should as well. 

Here is some further information regarding the personal safety button:

https://kb.arlo.com/000062716/How-do-I-use-the-Personal-Safety-Button-in-Arlo-Safe