Wifi signal

[Carlos73]

My problem is  my camera is flashing purple saying that it's poor wifi signal, even though it's in the same room maybe 3meters wy if that, I have never had this problem, it's only just begun, so I'm unsure what has changed? And I have the new BT smart hub with a stronger wifi signal, is my camera faulty? I'm confused so Amy help would be much appreciated, thank you. 

[TomMac]

It is possible... It could also be it has switched to 5ghz (instead of 2.4 ghz which has better range)  tho 3m is a short distance...new interference?

First and easiest thing to do is a RESET of the Q camera  ( hold in the reset button for about 10 sec till the led flashes, re-sync as normal )

[Carlos73]

Hi thanks again for your help, I've tried the reset and it's no better, how do I know what hz it's on please?

[TomMac]

That info would be from you your router as to what devcies are connected and on what channels

You said 3 meters away... is it thru walls, mirrors, metal, etc?

You could also try starting a trouble ticket with support in case the problem is the camera

[Carlos73]

Hi thank you, no the camera is in the same room on the window still if any thing there Is just a TV in the way, but like I said it was working fine, how do I create a trouble ticket?

[TomMac]

https://www.arlo.com/en-us/support/contact.aspx

[Carlos73]

An update I've checked my router and my camera is on 2.4GHz