Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reconnect one of my Arlo Q cameras.

Reply
Discussion stats
  • 2 Replies
  • ‎2018-01-17 01:59 PM
  • 2411 Views
  • 1 Like
  • 2 In Conversation
Ironjdf62
Initiate
Initiate
‎2018-01-17 01:59 PM
I just bought this camera Arlo Q two of them now one of them is offline after 5 days and I'm told by support that you have to be there connected to the same internet connection to reconnect it I'm 730 miles away. I bought these cameras to look at things when I'm not there it's completely useless for me now.
Labels:
0 Likes
Reply
Message 1 of 3
Views icon 2,411
2 REPLIES 2
jguerdat
Guru Guru
Guru
‎2018-01-17 02:28 PM

No one has physical access to help?

0 Likes
Reply
Message 2 of 3
Views icon 2,406
Ironjdf62
Initiate
Initiate
‎2018-01-17 04:50 PM
Yes support told me that I had to physically be there and connected to the same internet as the camera. Now I have$199 piece of crap setting 730 miles away doing nothing.
Reply
Message 3 of 3
Views icon 2,392
Discussion stats
  • 2 Replies
  • ‎2018-01-17 01:59 PM
  • 2412 Views
  • 1 Like
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.