RMA / Return Issue for Arlo Q Hissing/Buzzing noise

[Slagish]

So I recieved an email with my RMA information for a defective Arlo Q that has hissing/buzzing noise generated from the camera.  The only way i'm able to get it replaced is if i pay for my own shipping? It'll cost $10-15 to ship it and not to metion a box to ship the camera in.  Whats up with this crappy replacement policy!  This is unheard off.  I paid for a defective product, Netgear is willing to replace if i pay for my own shipping to your warehouse?  Thats ridiculous.  This alone makes me not want to invest on the Arlo system netgear has or recommend netgear product with this type of RMA policy.  For anyone having issues with their cameras, if you're still in that window for returning it to the store, return it and avoid netgear's RMA.

Standard Swap Exchange - (North America only)

This shipping option allows you to return the defective unit to the RMA fulfillment center. As soon as the fulfillment center receives the defective product, a replacement unit is shipped out in one business day via ground services. Customers are responsible for the shipping charges when shipping the unit back to NETGEAR. We suggest using a carrier that provides tracking information.NETGEAR is not responsible for packages lost in transit to NETGEAR. The replacement product is shipped by ground with shipping charges prepaid.

[TomMac]

It may not be the best policy,....but it's not an unheard of policy for companies.

 In the end, it's $15 or the cost to replace by buying a new one. It may stink, but it's also an easy choice.