Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Notifications for granted user not coming in

Reply
Discussion stats
  • 2 Replies
  • 693 Views
  • 0 Likes
  • 2 In Conversation
KremmenUK
Luminary
Luminary

3 x ArloQ

I have 3 ArloQ on my account.

2 are in my house and 1 in a relatives house.

My (master account) phone receives Geofencing and motion alerts for all 3 cameras.

My relatives phone receives Geofencing for all 3 devices but only motion alerts for the camera in her house.

 

I've scoured the settings and I can't see why she isn't receiving motion alerts for my house cameras, she used to !

 

Any ideas ?

2 REPLIES 2
jguerdat
Guru Guru
Guru

Has she rebooted the phone and reinstalled the app?

KremmenUK
Luminary
Luminary

She has rebooted the phone, cleared the cache, but not reinstalled.