Notifications for granted user not coming in

[KremmenUK]

3 x ArloQ

I have 3 ArloQ on my account.

2 are in my house and 1 in a relatives house.

My (master account) phone receives Geofencing and motion alerts for all 3 cameras.

My relatives phone receives Geofencing for all 3 devices but only motion alerts for the camera in her house.

I've scoured the settings and I can't see why she isn't receiving motion alerts for my house cameras, she used to !

Any ideas ?

[jguerdat]

Has she rebooted the phone and reinstalled the app?

[KremmenUK]

She has rebooted the phone, cleared the cache, but not reinstalled.