No RMA # from confirmation email

[mxnishi]

I submitted a ticket to get a warranty replacement for my Arlo Q that stopped working. In the RMA Confirmation email, the information was blank. Trying to open up the RMA Status page brings me to a site that no longer works. Please help!

[jguerdat]

Make sure you grab the whole URL. If clicking on the URL doesn't work, try right-clicking, copy the URL and paste it into the URL bar.

[samiamakasamuel]

the rma link sends me to a blank page. if i click on it or copy and paste it 

[JessicaP]

Hi @samiamakasamuel, 

Is this occurring when you're trying on incognito mode or on a different browser?

[jguerdat]

We've seen this before. The problem is that an incomplete URL is being used. Right-clcik on the link and copy it, then paste it into the Url bar.

[TomO29]

The click and copy doesn't work either. Go ahead and try it. Same error page. 

https://www.arlo.com/rmacheck.aspx

[jguerdat]

The ones I've seen before were a long string, not he short one you pasted. No, this one didn't work for me, either.

[JessicaP]

Hi @TomO29,

I have sent you a private message to gather more information from you. Hope to hear from you soon.

[worleyj]

I received an email from Arlo to generate my RMA, the link will not work. Link is below

https://www.arlo.com/rma/onlineRMA.aspx?token=GHRlHC9IMwuWGf59Hoiurf4PN3fntbWRHQY5uMYczYkn32JWBQBwsl...

[jguerdat]

When I click on your link, I get an RMA link expired message and to contact support. Have you done that?