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No RMA # from confirmation email

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mxnishi
Follower
Follower
I submitted a ticket to get a warranty replacement for my Arlo Q that stopped working. In the RMA Confirmation email, the information was blank. Trying to open up the RMA Status page brings me to a site that no longer works. Please help!
9 REPLIES 9
jguerdat
Guru Guru
Guru

Make sure you grab the whole URL. If clicking on the URL doesn't work, try right-clicking, copy the URL and paste it into the URL bar.

samiamakasamuel
Aspirant
Aspirant

the rma link sends me to a blank page. if i click on it or copy and paste it 

JessicaP
Arlo Employee Retired

Hi @samiamakasamuel

 

Is this occurring when you're trying on incognito mode or on a different browser?

jguerdat
Guru Guru
Guru

We've seen this before. The problem is that an incomplete URL is being used. Right-clcik on the link and copy it, then paste it into the Url bar.

TomO29
Aspirant
Aspirant

The click and copy doesn't work either. Go ahead and try it. Same error page. 

https://www.arlo.com/rmacheck.aspx

 

jguerdat
Guru Guru
Guru

The ones I've seen before were a long string, not he short one you pasted. No, this one didn't work for me, either.

JessicaP
Arlo Employee Retired

Hi @TomO29,

 

I have sent you a private message to gather more information from you. Hope to hear from you soon.

worleyj
Aspirant
Aspirant

I received an email from Arlo to generate my RMA, the link will not work. Link is below

 

https://www.arlo.com/rma/onlineRMA.aspx?token=GHRlHC9IMwuWGf59Hoiurf4PN3fntbWRHQY5uMYczYkn32JWBQBwsl...

 

 

jguerdat
Guru Guru
Guru

When I click on your link, I get an RMA link expired message and to contact support. Have you done that?