Night vision blurry on arlo q

[mmarmouz]

Hi

I have 3 arlo q, 2 of them are sharp images on night vision, but the last one i have purchased have a blurry image when night vision is used. Is there a way to fix that ?

Here is some images when light is on and some with night vision activated (red lights are on in the front of camera)

Please let me know if you have a solution.it might be just a defective unit !

[mmarmouz]

Here is some pictures, with and without night vision

https://www.dropbox.com/sh/qijlylt29vqwesr/AABqIgcq8dPE62K0HeOuU6I5a?dl=0

[jguerdat]

Wow!  Tha's weird - looks like focus has shifted but these are fixed focus cameras.

Yes, I think you have a hardware problem.  Swap at the store or open a case using the Contact Support link at the bottom of the desktop version of these pages.

[TomMac]

Yes, something def wrong....

As a PS... When I use to set up cameras, it was best to focus them at night if possible ( over in day time )

less light always makes the focus more critical 

[mmarmouz]

How can i request an RMA ? i have contacted support and updated several times the ticket without any answer from the support team !

[jguerdat]

@JamesC?

[JamesC]

mmarmouz,

I will request an update on your support ticket.

Something you can try is a factory reset on the Arlo Q device that is behaving incorrectly. Log in to your Arlo account and navigate to Settings > My Devices > select the Arlo Q > Remove Device.

Allow the Arlo Q to come back online and go through the process of syncing it to your account again. Test to see if you still get the same behavior?

JamesC

[mmarmouz]

Ok i will do this tonight. If it does not fix the issue you will replace it ??

[mmarmouz]

Did remove it and also a reset on the camera. After adding again i have exactly the same issue !! Night vision is blurry !! It need to be replaced !

[jguerdat]

You could swap at the store if within the return policy or open a case with support for replacement.

[JamesC]

mmarmouz,

Any replacements requests need to be reviewed by support. Your support case has been updated by an agent, please refer to your open case for any additional information.

JamesC

[mmarmouz · Accepted solution]

Fixed after replaced the camera with a new one ! it was a hardware issue.

---

JamesC wrote:

mmarmouz,

Any replacements requests need to be reviewed by support. Your support case has been updated by an agent, please refer to your open case for any additional information.

JamesC

---