Missing Camera Event today where it did not film.

[tokomlo1]

Hello,

I’m having an issue with my home security camera. Today, it recorded my cleaner arriving at my apartment, so I put the system into "Arm Home." I have this mode configured to record activity but not send notifications, since I occasionally walk past the camera myself while at home and then when she leavesI normally put it on "Arm Away". The camera is positioned to film the front door.

The strange part is that while the camera recorded her arrival, I can’t find any event showing her leaving. I know she did leave, as confirmed by my electronic lock logs.

Is there a way to troubleshoot this or check if an event was missed or not saved properly? I'd appreciate any guidance on what I can do to resolve or avoid this issue in the future.

Thanks in advance for your help.

[StephenB]

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@tokomlo1 wrote:

Is there a way to troubleshoot this or check if an event was missed or not saved properly? I'd appreciate any guidance on what I can do to resolve or avoid this issue in the future.

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You might try entering/leaving the apartment several times, and see if it is missing events when you enter or leave.

One aspect is that most of the Arlo cameras are more sensitive to side-to-side motion than they are to motion directly towards (or away) from the camera.  Still, I'd expect the camera to detect motion  if it is not far away from the doorway it is aimed at. 

What camera model do you have?  

Are you using activity zones or privacy zones?