Arlo|Smart Home Security|Wireless HD Security Cameras

How to remove a "Enabled device"

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FrancisMorelli
Initiate
Initiate

Hi!

 

I have just bought a new iPhone, put the same name on the new device and install the Arlo app.

In Geoencing mode - Enable Devices, there are two entries with the same name, and I don't know which is related to my new phone. One shows "out of zone" aside.

 

How can I remove a device from this list?

 

Thanks.

3 REPLIES 3
JamesC
Community Manager
Community Manager

FrancisMorelli,

 

At this time, devices can not be removed from the list. Disable the device(s) not in use and only enable devices that you want to use for Geofencing.

 

JamesC

FrancisMorelli
Initiate
Initiate

Since both entries have the same name, how can I figure out which is which? Just testing?

JamesC
Community Manager
Community Manager

FrancisMorelli,

 

If the names are identical, you'll have to test to see which is the correct device. (i've escalated this topic citing this feedback)

 

JamesC