Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Elite Subscription canceled & Lost the 7 days free recordings

I had been using the Arlo Smart Elite plan with my 1 camera, but realized I wasn't using a lot of the features provided and was only been using the service for one camera at the time. I just recently noticed you could pay 2.99 per camera and thought that was a better plan, so I decided to cancel my subscription and when I did all my clips were gone from my library, even the ones from the last seven days (which I thought would still be there included in the basic service). Then I updated payment info and subscribed to the 2.99 plan and the clips did not return. What is going on here? Is there a delay in time it takes or is it just not going to happen at all? Does anyone know about this?

Model: VMC3040 | Arlo-Q HD with Audio
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Arlo Moderator

Re: Elite Subscription canceled & Lost the 7 days free recordings

Hi @LizCam

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

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