Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Aspirant

Cvr is not working

 
Message 1 of 7
Aspirant

Re: Cvr is not working

Hasn’t been working for me for about 2 weeks. Opened case with support but still no update.
Message 2 of 7
Arlo Moderator

Re: Cvr is not working

Hi @Deeda

 

Can you provide more details about the issue you are experiencing?

Message 3 of 7
Aspirant

Re: Cvr is not working

unable to play video recordings ( CVR )
-- Sn affected camera: 4ST172SM35006
Message 4 of 7
Arlo Moderator

Re: Cvr is not working

@Deeda

 

Have you activated your camera to be CVR enabled within the settings? To do this go to Settings > Subscription > Manage Camera Status > Move eligible camera to Cvr Section.

Message 5 of 7
Aspirant

Re: Cvr is not working

@ShayneS  fyi, i have tried that numerous times.. on both ios and with several browers.. it does not stick.

Message 6 of 7

Re: Cvr is not working

Arlo support got back to me on this a couple days ago. The “fix” is to cancel your CVR subscription (they’ll refund your credit card the prorated amount remaining on your subscription) and purchase a new CVR subscription. Once you do that you can assign the Q’s to CVR. This is the second time Arlo has broken their CVR subscriptions where I have had to do this.
Message 7 of 7