Cvr is not working

[Krisg2272]

Hasn’t been working for me for about 2 weeks. Opened case with support but still no update.

[ShayneS]

Hi @Deeda

Can you provide more details about the issue you are experiencing?

[Deeda]

unable to play video recordings ( CVR )
-- Sn affected camera: 4ST172SM35006

[ShayneS]

@Deeda

Have you activated your camera to be CVR enabled within the settings? To do this go to Settings > Subscription > Manage Camera Status > Move eligible camera to Cvr Section.

[Krisg2272]

@ShayneS  fyi, i have tried that numerous times.. on both ios and with several browers.. it does not stick.

[MountainMadness]

Arlo support got back to me on this a couple days ago. The “fix” is to cancel your CVR subscription (they’ll refund your credit card the prorated amount remaining on your subscription) and purchase a new CVR subscription. Once you do that you can assign the Q’s to CVR. This is the second time Arlo has broken their CVR subscriptions where I have had to do this.