Concerning old units and trying to reconnect them.

[Tatoosue]

DannyBearAgain referred to "arlo account credentials" but I am not quite sure what that is.  I have an Arlo account with an email and a password if that helps.  Thank you.

[StephenB]

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@Tatoosue wrote:

DannyBearAgain referred to "arlo account credentials" but I am not quite sure what that is.  I have an Arlo account with an email and a password if that helps.  

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Your credentials are your email (username) and your password.

[DannyBearAgain]

@Tatoosue ,

are you able to login to your arlo account using a mobile app or the web site my.arlo.com? Can you get past the two-step verification?

[Tatoosue]

Yes, I have had to login every time I have asked a question.

[StephenB]

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@Tatoosue wrote:

Yes, I have had to login every time I have asked a question.

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This sounds like you might be confusing community.arlo.com (this forum) with my.arlo.com (the web interface for your cameras).