Camera light turns yellow, then violett, then off - no function

[Uli67]

I moved my Arlo Q Camera to a new location. After plug-in, the light turns steady yellow, after some 30 sec steady violett, after 10 more sec completely off. Not possible to connect to the iOS App anymore. Any suggestions? Thanks!

[jguerdat]

What happens if you return it to the original location for a test? Is the new location in the same general area, using the same WiFi?

[Uli67]

Thanks, old location doesn‘t work either. I had included a WLAN-repeater, could that have an influence? Problem I see is that there is never any blinking light, indicating a search for something - even after reset. Is there any additional way to completely reset the thing?

[StephenB]

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@Uli67 wrote:

 Is there any additional way to completely reset the thing?

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Press the reset button until the camera clicks and the LED flashes amber.

[Uli67]

Thanks! Tried that, but reset button seems to not work, at least there is no reaction as the one you described, and the light doesn‘t flash amber. After power dis- and reconnect, light shines first yellow (no flash), then purple (again no flash) and then turns off . Pressing reset button at any of these stages yields no reaction. Any recommendations other than trashing the whole thing? 🙂

[StephenB]

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@Uli67 wrote:

 Any recommendations other than trashing the whole thing? 🙂

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