Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo q - Android App shows 3 out of 4 cameras not connected - Library shows them still recording

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Gamma2017
Aspirant
Aspirant

Arlo q - Android App shows 3 out of 4 cameras not connected - Library  shows them still recording.  The 4th camera can be seen in "Devices" section and actrivated and made to record.  The other 3 show "not connected" but still are recording video in the Library??

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jguerdat
Guru Guru
Guru

Have you logged out and back in? Try force closing the app and reopen.  How about using a browser?

Gamma2017
Aspirant
Aspirant

Logged out and back in: Yes

Loggedin via browser:  Yes

Forced close app:  Yes

 

Still have same issue.  Any thoughts appreciated.

jguerdat
Guru Guru
Guru

If removing the camera from Settings, My Devices and resyncing doesn't work, open a case with support.