Arlo Q won't sync

[cit222]

Just quit working -  deleted old cameras - upgraded Mac - still not working 

[jguerdat]

Need all details. What have you tried and what do you see? The computer has nothing to do with this - it's about your WiFi, the camera and the setup process.

[Arlousernumber1]

My ArloQ won't sync. I unplugged it to move it elsewhere and it wouldn't sync up again. I removed the device in the app in order to reinstall using the app and QR code screen. I disabled the 5Ghz band on my router to do it but that didn't work either.

Does anyone have any ideas? Please

[Arlousernumber1]

I got mine working by going to devices and removing then reinstalling on the app then turning off my mobile data on my phone and factory reset the Arlo Q using a paperclip.

Then on the app followed the instructions to install a new camera.

I hope this helps.