Arlo Q won't connect

[arnie24]

I have the Arlo Q, it will not scan the barcode from my iphone 6 or screen on macOS Mojave, not getting a chime.

I have restarted the camera by unpluging it and using the reset button.

I reloaded the app and started again many times.

I have a very fast internet connection, my passwords are all correct.

It just does not want to work.

Can you help please?

[jguerdat]

When you reset the Q, it was plugged in and you held the button until the camera clicked and the LED flashed amber, right?

[arnie24]

Yes that is right

[jguerdat]

It seems this is a new camera so swap at the store. Otherwise, open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx

[arnie24]

Thank You