Arlo Q won't connect

[charlestrike]

Hi My Arlo Q would not connect to the network. When I added the device to my account. It can not be discovered. I have tried resetting it with the small pin on the side. Remove and add the device but no avail. Tried with apple and the android app still no good. However, my other device arlo baby is working 100%. My arlo Q stopped working after the big update.

Please help

Thanks

[jguerdat]

When you used the reset button, did you hold it until the camera clicked and the LeD flashed amber?

[charlestrike]

Hi jguerdat

Thank you for your reply. Yes, I did that already. Hold the reset button for 10 seconds till light is flashing amber. I connected it with android and apple devices but still not working. After the big system update my arlo Q is no longer detected on my wifi or could not connect. 

Thank you again

[jguerdat]

Open a case with support here for faulty hardware.

[ShayneS]

charlestrike,

Do you have a screenshot of the error message?

[charlestrike]

Yes please see attached. I really want to talk to someone to fix this. Thanks

[ShayneS]

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support

[Tambrew]

My Arlo Q is doing the exact same thing. I purchased it when I purchased my Arlo 2 Pro camera set. I have tried several times to add it to my Apple device and it goes all the way through ... but never connects. Any suggestions? I haven't been able to add the device at all.

[ShayneS]

Tambrew,

Have you tried to reboot the camera and try again? Are you connected to the same wifi you are installing on?

[charlestrike]

Yes, I have reboot and reset the camera. I am trying to connect it to the same wifi that we have. Everything was working well until the new update. Suddenly, my Arlo Q was no longer connected whereas my Arlo Baby which same connection is working well. Unfortunately, I can no longer connect my arlo Q. I am hoping someone can check the hardware for me ie. service center? 

thanks

[jguerdat]

Open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx