Arlo Q unable to discover

[logix88]

I haven't turned this on in a while and only used with the older app... with new app and on the web, unable to discover the device.

I checked the router, can see the camera assigned an IP and clearly is connected to WiFi. Arlo app just doesn't find the device... not sure how I can proceed... any way to manually connect with IP address or something?

[jguerdat]

You may need to remove the camera from your account and possibly reset the camera by holding the button until the camera clicks and the LED starts flashing amber.

[Slammed66GMC]

Did you get this resolved?  I'm having the exact same problem.  I haven't used my Arlo for about a year and had to create a new account and reset the base station so now I'm in the process of adding cameras again.  My Arlo Q connects no problem to my WIFI and has a solid blue light, both it and the base station show up as connected devices on my router but the camera never gets discovered in the app.

Not sure if it's a router issue with my Starlink so I'm going to try my old router that I know worked with Arlo and see but if that doesn't work I'm stumped.

[logix888]

Removing the camera from old account then resetting it did the trick