Arlo Q system not showing in account

[Dirtydeeds]

I use to have an arlo wireless system I purchased 8 Q cameras I deleted the wireless system I added the Q cameras synced and have blue lite nothing on my account when I log to cameras please help thank you

[jguerdat]

App or browser?  Have you tried the other?

[Dirtydeeds]

I am using the App. for my Galaxy note 5, what puzzels me is the lights on all 8 cameras are solid blue. Yet on my Arlo account there is nothing listed on devices or cameras

[jguerdat]

Try a browser.  If that works, try logging out of the app and back in as well as restarting the phone.  Try reinstalling the app.  When you installed the Q cameras did you use the Add Device button on the Cameras tab?

[Dirtydeeds]

yes I did use add a device, but no device appeared the app notifcation says " to make sure my device ( Galaxy note 5 ) and camera ( Arlo Q ) are both on the same network " How do you tell which network the camera is on? I really appericate your help Super user Thank You I will try what you have suggested 

[jguerdat]

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Dirtydeeds wrote:

yes I did use add a device, but no device appeared the app notifcation says " to make sure my device ( Galaxy note 5 ) and camera ( Arlo Q ) are both on the same network " How do you tell which network the camera is on?

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It's basically telling you that you need to be using the same network (typically your home network, either WiFi or Ethernet) to configure the camera.  So, since you're using your Note 5, you just need to be on WiFi, not cell service.

[JamesC]

Dirtydeeds,

After following jguerdats suggestion above, were you able to resolve the issue?

Please let us know,

JamesC

[Dirtydeeds · Accepted solution]

I finally got someone at netgear come to find out I have to delete the app and account and start over which is fine by me thank you for your help Superuser best wishes to you and yours