Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Q sound issues on CVR

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KimSiri
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I have an Arlo Q with CVR.  The sound is not consistent.  Right now it is not working on the live feed.  If I go back and look at the CVR feed, the last 2 days have no sound, the 3rd day has sound, the 4th day has no sound.  I have tried resetting.  It doesn't make sense to me that it works one day and doesn't work the next.

 

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TomMac
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Guru

You can reboot the Q using the reset button to see if it fixes ( will need to resync )

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Ryan_McD
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Aspirant

I'm having the same issue. I've tried resetting but after a while it went back to having no sound. 

Model: Arlo Q Plus Security Camera with Audio|Ethernet|PoE VMC3040S
jguerdat
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Guru

Have you tried live view and using the mic icon to see if sound is working?

Ryan_McD
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Aspirant

Yes I've tried both. When I restart the device the live view and the microphone work just fine for about a day. Sometime overnight it loses sound and the live feed and CVR timeline both become slow or impossible to view (mobile or laptop). I have two of these cameras and I have switched them out with each other and continue to have the same issue at the same location. When I switched them out I only switched the cameras themselves and left the existing cords in place. It makes me wonder if its a power issue of some sort. I could try switching the cords as well and see what happens. 

jguerdat
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Guru
Ah, so the location is the issue. Consider repositioning the camera to a different spot, maybe just inches away. Do you get a purple blinking LED at times? That indicates a weak WiFi signal.
Ryan_McD
Aspirant
Aspirant

I have a full wifi signal at that location and it's wide open. I have tried using a different power outlet as well but that still didn't fix the issue. I will move it a few feet away and see what happens overnight. If it still has issues I am thinking of switching out the USB power converter with my other camera to see if that may be the issue.