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Arlo Q now has no sound on videos

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blevins29
Guide
Guide

My camera worked 2 days afyter the video length fix before losing sound on videos today. Why can't a tech company get a camera to work properly?

5 REPLIES 5
Streak2
Master Master
Master

Make sure that your microphone under audio settings is toggled on.

Uj1980ct
Guide
Guide
Have 2 q cams on alert continuously. During playback of clips some have freezes on video part way thru and others do not . Same problem on both cars. It is not on every video saved . Have not found a consistent cause - seems random. Mics are on at 100%. And video is only at 720. Any suggestions?
jguerdat
Guru Guru
Guru

Mine are showing as 1080p. What makes you thinnk it's 720p?

Uj1980ct
Guide
Guide

I have it set to 720. There is an option for various levels.   Have had it that way for a long time. The current issue is either no sound and video stops,  or sound stops and video plays, or sound play and no video.

Preferred the wrong clip length issue to this issue.  Missing too much with this. Happens on both iOS devices or Microsoft browsers

jguerdat
Guru Guru
Guru

The recording length issue is under review by engineering from what we're told. Mine is proper at the moment - no idea what's up.