Arlo Q night vision

[supaflyz]

Is the arlo Q night vision weaker than the arlo wireless. I have two wireless that are hook up in locations without any lights and I'm still able to see things using live view or it detects motion. The arlo Q is indoor and I have my aquarium lights on and I could barely see a thing or it has trouble detecting motion.

[TomMac]

make sure the IR lights are toggles on...

I've found the Q to be slightly better than the Arlos.. prob due to ac power

If ng, contact Netgear

[supaflyz]

Can you clarify further Tom?  What toggles?  I see the red lights are on.

[jguerdat]

Night vision toggle.  If you see the LEDs, it's on.

[supaflyz]

I might have to reinstall mine. I have some light sin on my house at night and could barely see anything. My two wireless arlo is outdoor with no lights at all and no moon and I can still able to see

[JamesC]

supaflyz,

Try uploading a screenshot of what the Arlo Q is seeing at night. We may be able to tell you if the behavior is expected or not based on that.

JamesC

[supaflyz]

This is with the windows blind up and sunny outside. You can see the light front the windows. If I pull the window down the. The ceramic can't see a thing. Just a few inches from live view. I literally have to have my hand right in front of it for it to detect motion.  The arlo wireless outside has no light near it but still able to detect motion. 

[supaflyz]

[jguerdat]

I think your issue is similar to mine. I'm shooting through a living room windows and the interior lighting was setting the camera as if it were viewing the living room as opposed to outdoors. I ended up fashioning a box over the camera as well as a piece of heavy paper to try to shield the camera from indoor lighting. It's only partially successful since the storm window reflects light but it's better than a sharp stick in the eye. When we go to bed, the lights are off and visibility is much better.

[Nethalite]

Sometime my night vision would be turned on when I have it off. I had to turn it on and off to resolve the issue of being on in the first place. Not sure why it was on when I had it off

[jguerdat]

I have had a couple of trouble tickets on this in the past.  I haven't had it for a while now so I'm not sure what to tell you.  What firmware is installed?

[Nethalite]

1.8.0_5551

[TomMac]

sometimes during sw updates the settings get toggled back on... It's happened once or twice to me.  I usu check them now and then.

( and yes it looks like reflected light from in the room )