Arlo Q Won’t Connect To App

[Trackerone]

Arlo Q stopped working other day, I’ve had it about 16 months, I’ve reset, with pin, deleted app reinstalled app. Even though it’s still connected to WiFi ( checked all devices connected to router) and after refreshing list it’s still appears but I cannot get back on my iPhone 8, I’ve had no issues up until couple of days ago plug got unplugged and plugged back in but nothing, any ideas would be Appreciated

[jguerdat · Accepted solution]

Try a browser to see if it shows up there (you can use a mobile browser if you set it to use the desktop version of the site).

Since you reset it, you may need to do the whole thing by removing it from Settings, My Devices as well as holding the reset button until the camera clicks and the LED flashes amber. Try syncing it normally again.

[Trackerone]

Many thanks will try different browser see if that works let you know

[Trackerone]

Thank you, used my chromebook and detected straight away all sorted now, thanks again