Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo Q, VMC3040 not responding

Reply
Discussion stats
  • 1 Reply
  • ‎2019-12-26 11:42 AM
  • 806 Views
  • 0 Likes
  • 2 In Conversation
Isak_A
Follower
Follower
‎2019-12-26 11:42 AM

My 7 month old Arlo Q suddenly went offline. Now the light is indicating solid amber. Tried to press the reset button for more than 10 seconds several times, bit nothing happens. Tried also to press the sync button and reset button simultaneously for more than 10 seconds, but nothing happens.

 

Any ideas?

Labels:
0 Likes
Reply
Message 1 of 2
806
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2019-12-27 04:49 AM

Since you held the reset button, also remove the camera from Settings, My Devices and try to connect again. You may also want to use the Contact Support link at the bottom here for possible hardware problems.

0 Likes
Reply
Message 2 of 2
783
Discussion stats
  • 1 Reply
  • ‎2019-12-26 11:42 AM
  • 807 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.