Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Q Timing Out With Arlo App Update 1-14-2019

Reply
Discussion stats
  • 5 Replies
  • 379 Views
  • 0 Likes
  • 4 In Conversation
Highlighted
AQ3user Aspirant
Aspirant

After the Arlo app updated on 1-14-2019, the Arlo APP on my Galaxy S9 began timing out with my Arlo Q cameras. My Arlo Q cameras are not running on batteries but plugged into outlets.   All throughout the night I was receiving a message stating that the camera connection had timed out.  This is very frustrating as I am monitoring a family member throughout the night.  Everytime I checked in on them I had the message on my screen and had to restart the live feed.  I don't think this is a camera issue but rather an bug in the APP update.  Is there a solution to this problem?

Model: VMC3040|Arlo-Q HD with Audio
Guru TomMac Guru
Guru

have you tried to run it on a computer/web   https://arlo.netgear.com/

--------------------------------------
Morse is faster than texting!
--------------------------------------
AQ3user Aspirant
Aspirant

I have now and all 3 cameras did time out.  The message on my computer said request timed out. 

QuinQuin1 Aspirant
Aspirant

Hello @TomMac Since last update, my cameras timeout after 15 minutes.  I uninstalled the android app, reinstalled, and still times out. Everything was fine before. 

Model: VMC3040|Arlo-Q HD with Audio
ShayneS Arlo Moderator
Arlo Moderator

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support

Guru TomMac Guru
Guru

just tested the Q camera with web/Fire Fox...

exactly 30 mins and the live view times out.... so no longer the hour plus.

--------------------------------------
Morse is faster than texting!
--------------------------------------