Arlo Q Timing Out With Arlo App Update 1-14-2019

[AQ3user]

After the Arlo app updated on 1-14-2019, the Arlo APP on my Galaxy S9 began timing out with my Arlo Q cameras. My Arlo Q cameras are not running on batteries but plugged into outlets.   All throughout the night I was receiving a message stating that the camera connection had timed out.  This is very frustrating as I am monitoring a family member throughout the night.  Everytime I checked in on them I had the message on my screen and had to restart the live feed.  I don't think this is a camera issue but rather an bug in the APP update.  Is there a solution to this problem?

[TomMac]

have you tried to run it on a computer/web   https://arlo.netgear.com/

[AQ3user]

I have now and all 3 cameras did time out.  The message on my computer said request timed out. 

[QuinQuin1]

Hello @TomMac Since last update, my cameras timeout after 15 minutes.  I uninstalled the android app, reinstalled, and still times out. Everything was fine before. 

[ShayneS]

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support

[TomMac]

just tested the Q camera with web/Fire Fox...

exactly 30 mins and the live view times out.... so no longer the hour plus.