Arlo Q On Android App I Can Not Select A WIFI SSID

[mrterry]

 I just got 2 new arlo Qs and trying to setup with my android (pixel 2 xl) and I cannot select a wifi SSID and i just see [<unknown ssid>]. 

arlo version 2.6.2_22800 latest version

-Tried hop on public wifi still cannot see it.

-turned off wifi and it ask me to be on wifi to add new cameras.

I used an iphone and I can manually edit SSIDs and password which is fine but kinda silly I cannot setup on android!

anyone know of a fix for this?

[ShayneS]

mrterry,

Thank you for the screenshot. Have you tried to reboot the phone, remove & re-install the Arlo Mobile App? Are you experiencing the same issue with the iPhone? I see you mention you can add them manually. You can also try & Install these Cameras with a different device if possible to help narrow down this issue.

[mrterry]

iPhone app works fine but I am unsure what app version it is.

On my Android I tried restarting phone and reinstalling the app. I get the same issues.

I want to install it from my Android so I can share the devices.

[ShayneS]

mrterry,

Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.

[lanre]

I have the exact same problem. I just bought 2 Arlo Q cameras, but I keep getting <unknown SSID> on my Android phone.

Please fix ASAP.

Thanks.

[mrterry]

Try an Android device. I had to use my Nexus table which hasn't updated firmware in ages. I think it's the newest Android doing it.

I would like a permanent fix.

[lanre]

Resolved it by using my laptop.

My Android device is running Pie, so I guess the Android app needs updating ASAP

[ShayneS]

mrterry,

What version of android is you phone currently running?

[Asiri]

I'm having the same issue my phone android Pie 9. resolved by adding the arlo q using my laptop.

[Catguy17]

Also having this issue on a pixel 2

[Koveu]

I have the exact same issue and I have the Google pixel phone as well. The app I just downloaded yesterday 11/17.

[xaethos]

Same issue, with a Pixel 2. I managed to add the device using an older device. I can appreciate the efforts to auto-detect the SSID, but not having a fallback is just asking for trouble. It would also be a hindrance if trying to add a camera to a different SSID than my current one.

[ShayneS]

Koveu,

Which model of the pixel do you have?

[Koveu]

Pixel 2 XL

[ohip]

I thought I was alone with this issue but I'm not.

The new app on my Pixel 3 and Google PixelBook both cannot connect to my base or baby Arlo as I'm unable to choose the SSID. i.e. <unknown SSID> seems to be the culprit. 

Has Netgear provided a timeframe on a fix for this issue? 

Cheers

Ohip

[Toddbasche]

I have a pixel2 zl running rhe very katest android pie and the aais od my widi network does not show up. Many people are complaining about this bug already.

[Toddbasche]

My pixel 2 xl runnining pie cannot see the network name. Please fix asap

[jazzfog]

I have the same issue, I also use pixel (1).

Though I do not think it is related to Pixel, more like to Android 9 (Pie).

Please fix, I can't connect my new camera.

[ShayneS]

Have you tried the setup process with a pc/laptop? Do you receive the same error if you perform?

[Asiri]

"Have you tried the setup process with a pc/laptop? Do you receive the same error if you perform?"


That's what worked for me eventually.

[jazzfog]

I've tried to connect camera using my old Android 5 tabled and web application and it still failing, in both cases I've got error message:

We are unable to claim this device. to get help please contact arlo support at support.arlo.com

Not sure if it is the same issue or different, because in case of tablet I was actually able to see wifi-sid, unlike from Pixel/Android 9.

[alexla]

I had to generate the QR code on my computer, then add it on my phone. Would not work soley on my Pixel 2 or Computer. Took me an hour to add it. What a joke. 

[mwcooley99]

I'm having the same issue using Pixel 2 on android 9

[ShayneS]

@mwcooley99,

Can you try the setup process with a pc/laptop Do you receive the same error if you perform?

[ShayneS]

Have you updated to the latest Arlo Mobile App; Android 2.6.3/iOS 2.6.2 & test again?