Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Q Manual Record Option Is Missing

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mbphx Tutor
Tutor

Manual record is missing from iOS app on both XS Max and 6S.

The option is present on all Arlo Wire free and Arlo Pro wire free.

The option is present on the web portal as well.

We need to be able to force recordings.

Model: VMC3040|Arlo-Q HD with Audio
ShayneS Arlo Moderator
Arlo Moderator

Are you still experiencing this issue? do you have the latest Arlo IOS Mobile App 2.7.1 Installed? Can you provide a screenshot of the missing feature.

mbphx Tutor
Tutor
The latest 12.1.3 didn’t change anything. Screenshots attached. One is with Wireless Arlo showing record option. The other is showing Arlo Q missing the option.
Model: VMC3040|Arlo-Q HD with Audio
mbphx Tutor
Tutor
 
Model: VMC3040|Arlo-Q HD with Audio
mbphx Tutor
Tutor
Arlo App is version 2.7.1
Model: VMC3040|Arlo-Q HD with Audio
mbphx Tutor
Tutor
Through troubleshoot I am finding it is working correctly on my wife’s iPhone for manual recordings on Arlo Q.

The Arlo Q on my phone are both shared devices from her account to me. I do have admin access. Audio works correctly along with mic. No manual recording. See screenshot from her account showing my admin access.
Model: VMC3040|Arlo-Q HD with Audio